Website Terms and Conditions of Use Relating BackTrack a division of EC Active Prty Ltd. South Africa and www.BackTrack.co.za
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the BackTrack a division of EC Active Prty Ltd. (“Provider”) website located at the domain name www.BackTrack.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of the Provider. We reserve the right to change the terms and conditions without prior notice.
Detailed description of goods and/or services
www.BackTrack.co.za is a business in the sporting goods, services and production industry that markets, sells and distributes these items and services to customers.
By using this website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the Provider will refund the User in full within 30 days. Cancellation of orders by the User, where stock has been moved between branches, will attract a 12.5% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. The Provider will only replace goods that are faulty due to poor workmanship or if the incorrect item has been delivered. Any discrepancies in the final product delivered to the User must be reported to the Provider within 24 hours of receipt. In this event, the Provider will arrange for a courier to collect the item/s. Once returned, the item/s will be inspected and provided that the fault is as claimed, all the tags are still attached and the item/s have not been worn and/or washed, a new item will be dispatched to the User. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to email@example.com.
If the User has purchased an item and decides that they would prefer a different item entirely, there are conditions in order to make an exchange.
Firstly the User must notify the Provider in writing within 14 working days to detail what they would like to return and receive in exchange.
If the exchange is approved by the Provider, the User will need to courier the item back to BackTrack a division of EC Active Prty Ltd. at their own expense and risk.
Upon arrival, the item will be inspected and provided it is in perfect order, all tags are still attached and has not been worn or washed, the Provider will proceed with the exchange.
If the new items cost more or less, the User will either be refunded or billed the difference.
The User will need to pay for the delivery of the new item at the Provider’s standard delivery rates.
Subject to availability and receipt of payment in full, requests will be processed and delivery arranged. The User’s order should be delivered in a matter of days, however, once the order has been handed over to the courier service, the Provider no longer has control over the delivery period. Deliveries could be delayed due to various reasons. In these instances, the Provider will not be liable for any consequential loss. Please ensure that you check your delivery before signing for it. The Provider will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in good condition. BackTrack a division of EC Active Prty Ltd. uses a reliable delivery service. If there is nobody to sign for the package at the given delivery address, you will be phoned on the number you have provided in your BackTrack a division of EC Active Prty Ltd. profile. If the User can not be reached, the delivery will be attempted in the following days. Please contact us should you have any special delivery requirements.
BackTrack a division of EC Active Prty Ltd. supplies delivery for all purchases. Pricing for this delivery will be provided in your quotation provided we have a delivery address.
BackTrack a division of EC Active Prty Ltd. will not be responsible for any loss or damage to your product when couriered.
The offering on this website is available to South African clients only. For international delivery please contact us to see if bespoke arrangements can be made.
BackTrack a division of EC Active Prty Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
By accepting these terms and conditions clients agree that BackTrack a division of EC Active Prty Ltd. may inform them via social media, email or SMS of promotions and new developments among the products and services we offer. Clients can opt out of notifications by requesting it via the contact form on our Contact Us page.
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.